Service and Support

Metabo HPT & Tanaka Customer Service provides you with world-class service by applying our knowledge and skills to every inquiry we receive. Whether you need information on tools, power equipment, accessories, parts, breakdowns, locating a distributor, locating an Authorized Service Center or simply requesting a catalog; we are here for you. With a wide range of knowledge and experience, our customer service representatives are eager to assist you with all of your power tool and outdoor power equipment needs.


We strive for excellence. It is our belief that quality is an intangible commodity that is a by-product of excellent customer service. We are continuously looking towards the future to improve our products and better serve our customers.

Customer Service

Hours of Operation: Mon-Fri 8AM - 5PM EST
Phone: 800-706-7337 or 770-925-1774
Fax: 800-830-7593 or 770-923-2117

Technical Service

Hours of Operation: Mon-Fri 7AM - 4PM EST
Phone: 866-775-9429
Fax: 770-564-7008

Factory Service Center

Koki Holdings America Ltd.
Attn: Repair Department
1111 Broadway Ave.
Braselton, GA 30517
Hours of Operation: 7:00am - 4:00pm EST
Phone: 866-775-9429

To send your Metabo HPT, Hitachi or Tanaka item to the factory service center, please ship to the address above. Please be sure to enclose your name, shipping address, daytime phone number, reason for repair, and copy of tool receipt if tool is under warranty.