Service & Support

Metabo HPT (formerly Hitachi Power Tools) & Tanaka Customer Service provides you with world-class service by applying our knowledge and skills to every inquiry we receive. Whether you need information on tools, power equipment, accessories, parts, breakdowns, locating a distributor, locating an Authorized Service Center or simply requesting a catalog; we are here for you. With a wide range of knowledge and experience, our customer service representatives are eager to assist you with all of your power tool and outdoor power equipment needs.

We strive for excellence. It is our belief that quality is an intangible commodity that is a by-product of excellent customer service. We are continuously looking towards the future to improve our products and better serve our customers.

    Customer Service
    Hours of Operation: Mon-Fri 8AM - 8PM EST
    Phone: 800-706-7337 or 770-925-1774
    Fax: 800-830-7593 or 770-923-2117
    Email:
    ReachCustomerService@metabo-hpt.com
    Technical Service
    Hours of Operation: Mon-Fri 7AM - 4PM EST
    Phone: 866-775-9429
    Fax: 770-564-7008
    Factory Service Center

    Factory Service Center

    Koki Holdings America Ltd.

    Attn: Repair Department

    1111 Broadway Ave.

    Braselton, GA  30517

    Hours of Operation: 7:00am - 4:00pm EST

    Phone: 866-775-9429

     

    To send your Metabo HPT, Hitachi or Tanaka item to the factory service center, please ship to the address above. Please be sure to enclose your name, shipping address, daytime phone number, reason for repair, and copy of tool receipt if tool is under warranty.