Service & Support

Metabo HPT (formerly Hitachi Power Tools) Customer Service provides you with world-class customer service by applying our knowledge and skills to every inquiry we receive. Whether you need information on tools, accessories, parts, breakdowns, locating a distributor, locating an Authorized Service Center; or simply requesting a catalog, we are here for you. With a wide range of knowledge and experience on Hitachi power tools, our customer service representatives are eager to assist you with all of your power tool needs.

Here at Metabo HPT, we strive for excellence. It is our belief that quality is an intangible commodity that is a by-product of excellent customer service. We are continuously looking towards the future to improve our products and better serve our customers.

Customer Service
Hours of Operation: Mon-Fri 8.30 am - 5.30 pm, except Canada statutory holidays

Phone:
 905-564-9477 

Address:
 3405 American Dr Suite 09, Mississauga,
                ON L4V 1T6, Canada

Technical Service

Hours of Operation: Mon-Fri 8.30 am-5.30 pm, except Canada statutory holidays

Phone:
 905-564-9477 and follow phone directory to service department

Service Department Address: 
3405 American Dr., Unit-9  Mississauga ON  L4V 1T6 ( Entrance from back side of the bldg.)


To send your tool to the factory service center, please ship to one of the addresses above. Please be sure to enclose your name, shipping address, daytime phone number, reason for repair, and copy of tool receipt if tool is under warranty.