Privacy Policy

Effective Date: January 2020                    Last Reviewed: January 2022

Our Commitment to Privacy

Thank you for visiting the Koki Holdings Canada Co. (“Koki Holdings”) / Metabo HPT website. We respect your privacy and are committed to protecting it through our compliance with this Policy. We provide this Privacy Policy to help you understand our privacy practices, explain our online information practices, and give you choices about the way your information is collected and used.

We collect information:
• On this Website.
• In email, text, and other electronic messages between you and this Website.
• When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.
• When you provide information to our Customer Service or Service representatives.

This Privacy Policy does not apply to information collected by any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website that do not include links to this Policy.

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing or using this Website, you agree to this Privacy Policy. This Policy may change from time to time (see Changes to Our Privacy Policy below). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the Policy here periodically for updates.

If you are 16 years of age or older, you have the right to direct us to not sell your personal information at any time (the “right to opt-out”). We do not sell the personal information of consumers we actually know are less than 16 years of age, unless we receive affirmative authorization (the “right to opt-in”) from either the consumer who is between 13 and 16 years of age, or the parent or guardian of a consumer less than 13 years of age.

We do not sell personal information.

Information We Collect About You and How We Collect It

Our Website collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (”personal information”). Our website has collected the following categories of personal information from its visitors within the last twelve (12) months:
Category A: Identifiers
Examples: A real name, Internet Protocol address, email address, or other similar identifiers, address, telephone number, education, employment, and employment history.
Collected: YES

Category B: Personal information categories
Examples: A name, signature, Social Security number, physical characteristics or description, passport number, driver’s license or state identification card number, insurance policy number, bank account number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.
Collected: NO

Category C: Protected classification characteristics under California and federal law.
Examples: Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
Collected: Marital status and gender may be collected when you register a product.

Personal information does not include:
• Publicly available information from government records.
• De-identified or aggregated consumer information.
• Information excluded from the scope of the California Consumer Privacy Act of 2018 (CCA), like:
health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

We obtain the categories of personal information listed above: 1. directly from you, for example, from forms you complete on our website or from calling our customer service department and 2. indirectly from you, for example, from observing your actions on our website or interactions with our advertisers.

Use of Personal Information

  •  We may use your contact information, including your e-mail address and phone number, to communicate with you (e.g., to notify you of special offers or programs you might find of interest, to respond to your inquiries, comments and suggestions, and to contact you otherwise when necessary, complete a customer service request). To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request services or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
  • We may share or use your Personal Information to process your employment application, including verifying statements made on your application (e.g., credit and employment history), performing background and credit checks, and drug testing.
  • We may use your contact information to provide order status and order tracking information. To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
  • We may use the content of your submissions on the Website for promotional or marketing purposes.
  • We may use and share certain information (e.g., excluding name, address, email address or telephone number, but including but not limited to geo-location information and Traffic Data) and aggregate information to better design, operate and improve the Website and our services and to share with our advertising partners.
  • If you choose to register or receive products or materials from us, or to otherwise give us Personal Information, we may store some or all of that Personal Information and use it for marketing research and marketing purposes.
  • We may provide Personal Information to Koki Holdings’/ Metabo HPT’s affiliates or third parties in connection with the business purposes of Koki Holdings’ / Metabo HPT or the Website, including, without limitation, to provide services to you.
  • We reserve the right to share any Personal Information in the event of a criminal investigation or suspected illegal activity, to respond to law enforcement requests, or as required by applicable law, court order, or governmental regulations, or to avoid liability, or to protect our rights or property.
  • We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.


Information You Provide to Us

The information we collect may include:

  • Information that you provide by filling in forms on our Website or otherwise in connection with a purchase. This includes information provided at the time of subscribing to our services or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, when you report a problem with our Website, when you sign up for our newsletter, complete a survey, fill out a “Contact Us” form, register a product, fill out a rebate form, request information or sign up to receive text alerts, provide feedback, or apply for an employment listing or provide us with such Personal Information offline, e.g., filling out a Warranty Card to register a tool offline, register for a promotion or provide contact information at trade shows.
  •  Records and copies of your correspondence (including email addresses), if you contact us.
  • Information we collect through automatic data collection technologies as you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
  • Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
    Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. Our third-party advertising partners may use certain information about your visits (e.g., excluding name, address, email address or telephone number, but including but not limited to geo-location information and Traffic Data) to this and other websites, mobile websites and/or mobile applications across your various devices, in order to provide content and advertisements about Metabo HPT to you across those various devices. We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way.

    Sharing Personal Information. We may disclose your personal information to a third party for a business purpose or sell your personal information, subject to your right to opt-out of those sales. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

Notice to European Users
This Website and the services on this Website are targeted for users in Canada. Any information you enter on this Website may be transferred outside of the European Union to Canada and the United States of America which do not offer an equivalent level of protection to that required in the European Union. Article 26 of the European Union’s Data Protection Directive (Directive 95/46/EC, 1995 O.J. (L 281) 31) allows for transfer of personal data from the European Union to a third country if the individual has unambiguously given his consent to the transfer of personal information, regardless of the third country’s level of protection. By using this Website or the services, you consent to the transfer of all such information to Canada and the United States of America, which may not offer an equivalent level of protection to that required in the European Union and to the processing of that information by the Company on its servers located in Canada and the United States of America as described in this Privacy Policy.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page. The date the privacy policy was last revised is identified at the top of the page. The Privacy Policy has been reissued based on a review of PIPEDA updates in January 2022.

You are responsible for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: or by mail at:

Privacy Officer
Koki Holdings America Ltd.
1111 Broadway Avenue
Braselton, GA 30517