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For questions or suggestions about technical or customer service matters, please complete the form below and we will contact you shortly or if you need immediate assistance, please contact us via our customer support or technical support numbers below.

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For Service Related Questions



Metabo HPT is the new brand name for Koki Holdings America - formerly part of the Hitachi group. In North America Metabo HPT & Tanaka Customer Service provides you with world-class service by applying our knowledge and skills to every inquiry we receive. Whether you need information on tools, power equipment, accessories, parts, breakdowns, locating a distributor, locating an Authorized Service Center or simply requesting a catalog; we are here for you. With a wide range of knowledge and experience, our customer service representatives are eager to assist you with all of your power tool and outdoor power equipment needs.


We strive for excellence. It is our belief that quality is an intangible commodity that is a by-product of excellent customer service. We are continuously looking towards the future to improve our products and better serve our customers.


For General Questions, Please Contact Customer Service



Hours of Operation: Mon-Fri 8.30 am - 5.30 pm, except Canada statutory holidays

Phone: 905-564-9477 

Address: 3405 American Dr Suite 09, Mississauga,
                ON L4V 1T6, Canada

For Technical Service Related Questions - Please Contact Technical Service



Hours of Operation: Mon-Fri 8.30 am-5.30 pm, except Canada statutory holidays

Phone: 905-564-9477 and follow directory to service department

Service Department Address: 
3405 American Dr., Unit-9  Mississauga ON  L4V 1T6 ( Entrance from back side of the bldg.)